Job Description:
- Answering customer inquiries in a timely manner, managing customer accounts, following up with customers for administrative purposes, and provide troubleshooting assistance to ensure customer centricity and improve customer experience.
- Ensure timely client onboarding through collaboration with Sales and Compliance teams, following up with customers regarding their account openings
- Handle pre and post transaction customer queries/ requests and collaborate with the Ops/ Compliance/ Tech/ Treasury teams on all payment related issues.
- Clear all pending compliance queries timely with the banks and liquidity partners.
- Understand fully and be an expert on all internal platforms, systems, processes, reporting, and the CRM platform.
- Managing sales tracking tools, performing data entry tasks, and compiling reports for the Sales Team.
- Recording and identifying sales trends and liaising with account managers to develop sales strategies.
- Reporting any unusual activity to your supervisor.
Requirements:
- A Diploma or equivalent.
- A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
- Experience in administration and high-volume office work may be advantageous.
- Strong analytical, organizational, and time management skills.
- Excellent team working, interpersonal, communication, and customer service skills.
- The ability to multitask and responsibly produce thorough and meticulous high-quality work.
- Computer literacy, IT skills, and typing skills.
- An understanding of sales principles and customer service practices.
