Burnt Ends has established itself as one of Asia’s most exciting places to dine. It is a modern Australian-style barbecue restaurant which offers counter seats and open kitchen. Burnt Ends writes new menus daily and believes that there is magic that comes from cooking with wood.
We are looking for a committed and proactive Service Crew member who would enjoy working in an exciting, fast-paced environment. The individual should possess an excellent and consistent level of customer service.
JOB SCOPE AND RESPONSIBILITIES
- Customer service according to procedures and standards
- Assist and ensure a smooth daily service operation (opening and closing of outlet, taking orders, table setting, cleaning outlet etc.)
- Ensure that all pre-opening duties are completed on daily basis
- Basic cashiering duties
- Provide service according to procedures and standards established by the F&B department
- Handle the beverages
- Familiar with all items on the menu and have knowledge of all recipes, drink lists, wine lists and methods of preparation and preparation time
- Recommend and promote all items on the menu or specials to guests
- Take daily inventory including for bar and report any loss or damage
- Handle guest complaints and feedback effectively and communicate to the immediate supervisor for follow-up
- Maintain a high standard of personal hygiene, appearance and deportment at all times
- Clean up section area after service and maintain cleanliness of the area
- Coordinate with the stewards, kitchen staff and bar staff to ensure smooth operation and guest satisfaction
- Help other areas of the restaurant such as answering telephones and completing financial transactions
- Maintain the table culture and restaurant ambience at all times
- Perform other related duties as required by outlet manager
Requirements:
- Prior F&B Experience preferred
- Able to start work at short notice
- Personable, charming and outgoing personality, with a strong service-attitude
