The Role Responsibilities
Job Role
Support the Product Owner with the activities required for reducing risk and sustaining the low-risk environment in relation to Privacy, Record Keeping and Data Sovereignty risks. These activities include but is not limited to
· Successful and timely Delivery of associated Risk Treatment Plan (RTP).
· Implementation of the Standards in BAU.
· Execution and maintenance of the controls / frameworks required for compliance with the Standards, regulations and sustenance of the low-risk environment.
· Collaboration with Central Data Office (CDO) and Data Shield Programme (DSP) to roll out centralised enablers that aids with risk reduction and / or Standards Implementation.
Strategy
This role is positioned to support the Product Owner of the Data Risk Squad in enabling Client Coverage to achieve compliance with the Bank’s Data Management Standards and associated regulations.
Business
· Develop a deep understanding of the current state of CCIB Client Coverage’s data, processes and systems.
· Drive completion of key milestones for Client Coverage in accordance with the data risk objectives, which may include but is not limited to, delivering the Risk Treatment Plan, completing the required remediations and implementing the relevant Standards in BAU.
· Performs Data Discovery exercise for all the Data standards and complete mandatory artefacts (Data Discovery Templates, Data Flowchart, Data Inventory, etc).
· Performs Gap Analysis of current state against the requirements in the Data Standards.
· Coordinate reviews and sign-off with relevant stakeholders such as Group Process Owner (GPO), Country Process Owner, Risk Framework Owner (RFO), Operational Risk (OR) and more.
· Conduct and Lead Business Impact Assessments on the business and process from the tools / enablers that the Central Data Office (CDO) team delivers to CCIB CC.
· Design Target Operating Models to conform to Data Standards, identity business solutions to meet the requirements in a complex process and technology environments, validate impact assessment and drive implementation plan.
· Deliver key Change Management outcomes including Operational design, Communications, Learning, Operational Readiness and Operational Guidance to embed Data Management Standards for end user communities.
· Effectively engage senior business stakeholders across geographies -Strong communication skills and ability to tailor complex content to stakeholder audiences.
· Build strong and effective relationships with programme and business counterparts.
· Proven experience in co-ordination of multiple dependencies and stakeholders in complex, large scale deployment environments.
· Manage team of business analysts to ensure that deliverables are completed timely and to the required quality standards.
Processes
· Scope is limited to CCIB CC processes.
· Work in Enterprise agile environment and guide the squads to define and deliver business value.
· Lead squads to deliver business requirements, functional design, journeys design, configuration, testing, training and implementation of the relevant changes / systems.
· Provide guidance and support to the Squads to ensure consistency in the delivery approach and artefacts and in alignment to the Standards.
· Set up and manage Key Performance Indicators / Metrics (KPIs / KPMs).
· Complete and/or facilitate the completion of key milestones for Client Coverage as planned in the Risk Remediation / Treatment Plan.
· Implement mechanisms to facilitate the early identification and prompt resolution of risks, including escalating these risks to the required forums for support.
· Support the design of the Target Operating Model, Business Impact Assessment and implementation of the tools / enablers that the Central Data Office (CDO) / associated team delivers to CCIB CC.
· Perform feasibility and options analysis for implementing all the standards across all stages of planning and execution.
· Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required.
· Stay abreast of new vendor platform releases and functionality, and where required suggest and drive implementation of the same where there is value-add for the Business.
· Work with relevant Vendors and Professional Services firms to source for suitable resources who can be engaged to augment staff capacity and support Book of Work delivery.
· Master and gain in-depth understanding of the Data Conduct standards to ensure the smooth and effective delivery of Data Privacy, Data Sovereignty and Records Management Book of Work (BoW) for CCIB CC.
· Liaise with the Risk Framework and Standards Owner from the 2nd line to obtain requisite clarification to operationalize the standards for CCIB CC.
· Facilitate the simplification and / or operationalisation of the Group standards and accompanying Country Addenda / Schedules (where applicable) for CCIB CC.
People and Talent
· Manage focused teams to ensure that deliverables are completed timely and to the required quality standards.
· Promote professional and personal growth through effective talent management.
· Effectively manages relevant business stakeholders across CCIB CC.
Risk Management
· Work closely with the Product Owner of the Data Risk Squad to drive reduction of the Data risks and monitor all major risk issues and concentrations. Where appropriate, perform the upwards escalations of key risks, issues and/or challenges encountered.
Governance
· Supports the setup and / or maintenance of the relevant governance forums.
Regulatory and Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
· Head of Data Management, CCIB
· CCIB Client Coverage Head of Data
· CCIB Client Coverage Data Risk Squad, Product Owner
· CFCC / Risk Framework Owner
· Operational Risk
· Standard Owners
· Central Data Office (CDO) / Data Shield Programme representatives
· Group / Country Process Owners
· Group / Country Process Owner Support
· Chief Product Owner and the Hive
· Client Coverage Business Heads / delegates
· Product Management (System / Platform Owners)
· Technology Delivery Partners
Our Ideal Candidate
· 10+ years of Experience working in or consulting for Financial Institutions
· Knowledge of Banking processes is required.
· Experience with reviewing, understanding and mapping a complex business process to determine how specific regulatory obligations and policy requirements impact a process and the respective controls / elements in those processes.
· Experience with designing solutions to meet policy and regulatory requirements for existing processes, in collaboration with technology.
· Experience with leading teams to achieve the committed objectives and outcomes.
· Strong prioritisation and organizing skills matched with the ability to manage stress, time, and change effectively.
· Prior experience working in Agile Scrum team will be advantageous.
· Strong stakeholder management skills with experience in managing various stakeholder groups.
· Strong problem solving / analytical skills.
· Ability to take initiative, identify opportunities and work with minimal management oversight.
· Excellent communication skills - oral, written and presentation.
· High level of attention to detail with the ability to identify areas of focus for solution design and implementation.
· Ability to create effective work relationships across functions and borders.
· Good presentation, time management, negotiation and influencing skills.
· Technical knowledge of privacy laws and regulations in the UK (GDPR), Singapore (PDPC) and Hong Kong (PDPO) as a minimum, including the guidelines and recommendations of the respective Privacy Regulators like the UK ICO would be good to have.
· Any other relevant project management certification(s).
Role Specific Technical Competencies
· Project Management
· Business Acumen
· Planning: Tactical, Strategic
· Agile Methodologies
· Analytical Thinking
· Coaching Others
· Business Process Design
· Stakeholder Management
· Communication (oral, written, presentation)
· Time Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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