Job Objectives
Operation Analyst and Service Support for GIPS Business Units key focus on Resource management, HC / FTE budgeting, seating and space management, audit/compliance support and resource related reporting.
Key Responsibilities
· Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access
· Work closely with hiring/line managers to manage the on boarding and off boarding of staff
· Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.
· Other improvements and automation initiatives to improve existing process and functions.
· PPM management and reporting
· Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension
· Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.
· Support other operational resources managing Reporting & Analytics deliverables.
· Manage and support floor logistics.
· Maintain seating plans for GIPS occupied floors.
· End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments
· Ensure process documents are organized, updated and maintained on sharepoints or shared folders
· Support with transformation initiatives when required.
· Support employee engagement initiatives, eg. training and special projects/assignments
Key Requirements (Must Have)
· Proficient in Microsoft Excel with VLOOKUP and running macros
· Familiarity with vendor and invoice management processes
· Proficient in using PowerPoint for creating presentations and reports
· Independent, proactive and self-starter with excellent interpersonal and communication skills.
· Strong analytical and good problem solving skills.
· Ability to work in a fast-paced and team-oriented environment.
· Strong written and oral communication skills
· Organized, methodical and detailed
· Able to multitask and handle multiple priorities
· Able to work independently and in a team
· Dedicated and hardworking with high degree of accountability and integrity
· Good follow up in tracking updates from various parties for closure on a week to week basis.
· Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
· Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
· Responsible and takes pride in meeting deadlines.
Desired Skills: (Good to have)
· Experience working on SharePoint Page Design and SharePoint Workflow creation
· Experience creating reports using data dumps/extracts from SharePoint
· Previous work experience in on boarding and off boarding
· Previous work experience in audit, risk and compliance work.
