What we’re looking for
We are seeking a key player to join our Commercial Execution team. Your role will be focused in providing essential administrative support and ensuring prompt and consistent application of current commercial processes.
Join our commercial team and help shape a positive client experience. We need someone skilled in streamlining administrative tasks, a strong communicator and team player that will be making a real difference in our clients' journeys. Ready to contribute to Commercial Operations? Apply now and be part of our success story!
What we offer you
We're offering a fixed term role within the dynamic field of Commercial Execution. Seize this opportunity to be part of an organization that thrives on purpose, values, and fostering professional and personal growth through our comprehensive people development programs.
Joining our Global function means more than just a job—it's a passport to a vast network of colleagues and services. This is your chance to contribute on a global scale, shaping your career within a values-driven and purposeful environment.
The role
- Proposal Development: Support the Commercial team in the preparation of simple proposals, including pricing, using the current proposal templates and guidelines.
- Bid Approval: Support the Commercial team with investigation, information gathering and ATQ completion (if applicable) related to simple bid submissions (as defined in the Bid Process).
- Contract preparation: support the Commercial teams in the preparation of the final contracts /schedules / RfS/ RfAS to be signed by the clients, using the most recent versions of contract templates and adhering to contracting guidelines.
- Sales quote creation: create and update ByD sales quotes
- Block Fee Quotation Management: Support the Commercial team with the creation and through-life commercial management of Block Fee Agreements (BFA), including addressing BFA related contract queries raised by external clients (as applicable)
- Bids & Contracts: Support the Bids & Contracts team for the execution of contract submission related to expiry and validation.
- Client Training Coordination: Coordinate and manage external (client) training activities from contract initiation to course completion, for both public and in-company training courses, support in the creation of quotes and proposals for training services (as applicable)
- Client Engagement: Address less complicated client queries which are within the scope of Commercial Operations and escalate when required to the appropriate subject matter expert, keeping salesforce updated and the account manager informed.
- Feedback Handling: Escalate client feedback to the relevant account owner, and when required, support the prompt resolution of complaints in accordance with the complaints process, BMS and all applicable SLAs.
- Process Adherence: Ensure adherence to all applicable processes (which shall include but not be limited to ByD and commercial processes).
- Professional Integrity: Act at all time with integrity, and conduct activities in line with internal procedures, legislation and accreditation schemes; and pursue Continuous Professional Development to maintain a high level of relevant knowledge and awareness.
- Client business reviews: support maritime sales community with research, analysis and market information and creation of periodic client business reviews.
What you bring
- A degree or equivalent in a relevant field of study
- Exposure in the business support field with understanding of sales and client care principles. Previous exposure in the same industry is highly preferred.
- Previous experience supporting Account management activities in a virtual/international context.
- Understanding of the market and marine environment to support commercial focus.
- Use own initiative able to prioritize and work on multiple tasks whilst adhering to tight deadlines.
- Flexible and results-oriented approach to meet varying and competing client and business demands.
- Adaptability and well-organized approach with a practical mind
- High degree of accuracy.
- Ability to work as part of a team to contribute to achieving departmental/business objectives.
- Computer literacy in MS Office.
- Very good command (written and oral) in English language
You are someone who
- Is keen to take accountability and ownership for delivering customer needs
- Is able to self-manage and prioritize tasks towards achieving goals
- Is effective at solving problems, trouble-shooting and making timely decisions
- Is flexible and eager to take initiatives
- Communicates in a structured way and has ability to present technical ideas in user-friendly language
- Displays a team spirit, particularly in a multicultural environment
- Responds positively to learning opportunities and is comfortable stepping out of own comfort zone
About us
Maritime stakeholders are increasingly looking for digital solutions to address the growing challenges of operating in such a vast and complex industry. Pressing issues like climate change, supply chain volatility, and an increase in regulatory requirements already requires considerable agility on the part of all industry members, with no indication of abatement.
Technology will play a key role in allowing stakeholders to operate efficiently and responsibly in the decades to come. When it comes to managing a wide-ranging fleet of vessels, the need for real-time data exchange between ship and shore and interconnected, dynamic processes are sure to increase. Decision-makers will need access to more data than ever and a means to combine multiple interdependent datasets to derive insight and inform decision-making in real-time.
At LR, we have now developed a digital solutions portfolio that provides voyage compliance, voyage planning, ship management and vessel performance solutions to over 20,000 vessels across the globe.
Digital Solutions Division:
We recognise the challenges facing the maritime industry including the drive for decarbonization and the need for improved efficiency. To address these challenges OneOcean is now part of the Lloyd’s Register Digital Solutions division. We are proud to work alongside the other brands that comprise this division, providing voyage compliance, voyage planning, ship management and vessel performance solutions.
Be a part of
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.
Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.
Want to apply
We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, carers, and other varied groups.
We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.
If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.
We care, we share, we do the right thing.
If you have further questions about this role, please contact us at [email protected] and we will respond to you as soon as possible.
