Prefer candidates who have Level2 support role for Mainframe applications.
Job description
Responsibilities
- Ensure all the BAU support queries from business are handled on priority and within agreed SLA.
- Ensure application stability issues are well taken care off.
- Ensure incidents are escalated and facilitate to enable efficient and timely service restorations.
- Ensure Preventive and detective measures of the applications are identified and implemented.
- Support the resolution of incidents and problems within team.
- Proactive event monitoring and ensuring alerts are well handled.
- Require 24X7 availability for managing the incidents and critical batch support.
- Automate processes and remove Toils.
- Scheduling application changes as required and ensuring all changes to production environments follow the change management procedures
- Liaison with App dev /Change teams and participate in Change advisory board for representing the changes.
Requirements
- Minimum 7 years of experience and out of which minimum 5+ years of Level 2 Production support experience preferably in Banking industry
- Experience in managing Mission critical applications running on Mainframe Environment
- Over 5+ years of experience in Incident Management, Change Management, Problem Management.
- Over 5+ years of very strong Hands-on experience in COBOL,JCL,VSAM,CICS,MQ, DB2 SQL
- Experience in supporting CORE BANKING applications are plus
- Along with Mainframe technologies, any experience in Java, Unix, REST API is advantageous.
- Good level of command over production Infra; performance monitoring using tools Like OMEGAMON
- SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment
- Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.
- Good experience in running automation and improvements experience
