Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 5000 employees spread across 26 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.
As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.
We're looking for an experienced Application Production Support Analyst to provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific:
Responsibilities:
- Collaborate as a vital member of the L2 Production Support team, ensuring 24/7 global production support across Singapore, Hong Kong, and India.
- Provide comprehensive application support for Supply Chain globally and Trade Finance systems in the Asia Pacific region.
- Independently troubleshoot and propose solutions for intricate production issues.
- Oversee root cause analysis and manage resulting action items to resolution.
- Coordinate with multiple teams to efficiently handle production issues and maintenance tasks.
- Promptly address User Requests, Incidents, and Problems, ensuring timely resolution.
- Ensure effective tracking, follow-up, and escalation of issues.
- Coordinate with internal teams and vendors to resolve issues and prioritize permanent fixes.
- Facilitate communication and provide regular status updates to stakeholders.
- Contribute to system monitoring, alerting, and preventive measures.
Key Responsibilities:
1. Incidents resolution & Request Handling.
2. Preventive maintenance.
3. Pro-active actions / measures to limit corrective maintenance activities.
4. Knowledgebase creation & maintenance
Requirements:
- 3+ years in L2 Application Production Support within banking.
- Proficient in ORACLE PL/SQL.
- Strong troubleshooting skills in Unix/Linux environments.
- Understanding of JAVA/J2EE web apps and infrastructure.
- Support experience in Supply Chain and Trade Finance apps.
- Knowledgeable in ITIL concepts.
- Familiarity with various technologies and tools.
- Understanding of Security Practices and Cryptography.
- Experience with ITSM tool ServiceNow.
- Database performance and SQL tuning experience preferred.
