Key Aims
- Ensure local delivery of all facilities and services at the sites, ensuring cost, quality, and compliance metrics are achieved
- Relationship management with Client, and their senior managers and business leaders to ensure services support and facilitate the full range of business operations
- Manage multiple sites, including co-working space, research labs, and traditional offices.
- Drive quality and integrity of the services while supporting the achievement of the contract’s financial objectives;
Principle Duties and Responsibilities:
- Lead the site operations team including key stakeholders, business partners, and contract partners and supervise day-to-day operations.
- Track and monitor performance metrics and indicators across all sites.
- Be fully responsible for the services, infrastructure and project delivery across all sites
- Establish and develop key relationships with Client senior management and the service providers to enable successful delivery of cost savings and service level agreements.
- Participate in contract governance forums.
- Ensure undisrupted delivery of all facility operations to the business through internal and contract resources
- Ensure compliance with Sodexo’s, the Client’s, and statutory regulations regarding hygiene, food safety, health & safety, and equal opportunities.
- Maintain ethics and compliance values even when potential risk exists; for both Sodexo and the Client
- Understand contractual obligations and meet client expectations under the agreement
- Adhere to occupational health, compliance and safety & injury management regulations
- Responsible for both Client’s budget, savings plans and Sodexo Target, with monthly reporting.
- Cross Collaborate with Client’s and Sodexo relevant departments to deliver services.
- Timely and accurate submission of reports.
- Drive Team Management and development for overall site team.
- Ensure that in-house training and staff development is effectively carried out in accordance with the training and development plan
Key Competencies:
- Minimum 7 of relevant years’ with considerable experience in a FM leadership / management role
- Experience of delivering a range of soft services (AV support, housekeeping / cleaning, meeting & events,etc ) and hard services
- Expérience with co-working space and lab preferred
- Good communication skills and an ability to deal with individuals at all levels of the organization
- Computer literacy, with excellent oral and written communication and presentation skills
- Must be well-organized and possess excellent time management skills
