Key Aims
· The Manager will lead the hard expertise including the provision of professional standards, processes, guides, systems and tools in terms of hard services in order to demonstrate added value to our client, reduce administrative burden and provide efficient support to our sites and act as a hard service subject matter expert/ consultant.
· To provide Quality, Risk Management and Business Continuity Support including advice and expertise to the FM operational teams in across the region in accordance with company procedures and agreed objectives.
· To actively work across the region with Operational Directors and as part of the Senior Leadership team.
· To ensure alignment of safe systems of work and operational services with APAC agreed procedures, systems and related and to integrate Sodexo safety procedures into operations.
· To ensure there is successful management of the Quality and Compliance elements in the region and oversee the compliance aspects of the Operational activities carried out by Sodexo on the client account.
Principle Duties and Responsibilities:
Compliance:
· Identify existing policies and good practices in Sodexo operations
· Identify the key policy and system needs for client across the region, including risk assessment, materials and equipment procurement and sub-contracted services.
· Identify any relevant global best practices and standards that may be applicable to client
· Where required, propose amendments to existing or proposed APAC policy and systems framework based on the above analysis including compliance aspects for client operations in consultation with APAC Account Team.
· Discuss proposed site visit schedules with APAC Account Team in advance of making arrangements to ensure no overlaps or gaps and to maintain an up to date travel planner on a shared drive.
· Implement agreed global policies and procedures
· Support site based teams to ensure risk assessments (or equivalent) meet legal requirements along with those of client & Sodexo
- Work with client and Sodexo teams to investigate, analyse root-causes and implement corrective actions where EHS and Compliance deficiencies are discovered
- Prepare governance information for Compliance areas
- Identifying potential gaps in existing procedures, systems, tools or related
- Consult with APAC COMPLIANCE and obtain approval for any proposed procedure, policy or related amendments
- Prepare detailed Procedures, Safe Working Instructions, Checklists or other which reflect best practices, client requirements or regulatory requirements not being addressed by existing materials.
- Develop related training and communications materials and deliver training to appropriate groups where appropriate
- Provide technical advice and support in the areas of Quality/Compliance for the region.
- Monitor the implementation of safe work systems and prepare status reports as appropriate.
- Actively work with client account Director and APAC COMPLIANCE Director and Global EHS Lead to determine strategy, approach and resources to deliver results
- Actively elicit assistance and guidance for country requirements from “in country” COMPLIANCE teams and management.
- Continuously seek ways to improve policies, standards and tools to reflect current good practices, changes in legislation, learning’s from incidents, emerging risks and issues etc.
- Liaise with APAC COMPLIANCE, SDX Global EHS Lead, and client EHS professionals on an agreed basis
- Coordinate compliance activities to ensure standards are maintained within Sodexo operations, including suppliers and sub-contractors applicable to client sites.
- Undertake routine visits and specific inspection / audit visits to operational sites.
- Ensure an annual “full audit” is undertaken at each site and complete the APAC COMPLIANCE audit report including the development of action plans to close areas of concern or non compliance and ensure the true root causes are identified and appropriate corrective and preventative actions are implemented
- Support businesses and countries including providing technical support and advice
- Embed risk management principles across the region
· Present quality related topics to senior management
· Alignment to Global EHS policies, procedures and standards at the account
· Support sites to report incidents, near miss and similar events is in line with Sodexo requirements and client requirements. Prepare monthly submission for governance reporting in some instances this may necessitate two sets of reporting
· A programme of formal audits undertaken at all sites and full audit reports are completed on a planned basis, using a risk based approach
· Results of gaps, non-compliance or other site issues identified via the annual audit are used to develop a site action plan detailing corrective timetable, actions and accountabilities to close such gaps.
· Development of an induction program that is in line with the Regional SDX & client policies
· Support sites to be fully compliant to local regulations
· Alignment to annual safety focus and compliance plans across all operations
· A program of safety walks and self inspections is in place
· Plan and implement COMPLIANCE Standards / procedures for FM (Permit to work, LOTO...), people and food safety
· Conduct effective training on HSE matters to site managers and employees as needed and maintain complete training records
· Risk management embedded throughout the region with personnel routinely raising concerns where appropriate and managing through the risk management process where required.
Hard Service:
· Integrate and implement standards, processes, procedures, and guidelines for hard services
· Have access to Regional expertise at country and site level
· Provide expert major technical support to improve site and contract performance
· Playing SME role for project works providing guidance to the site team
· Reduce administrative burden for the Operations team
· Improve level of standards and processes
· Demonstrate Sodexo’s professionalism, central expertise, innovation in Hard Services
· Work closely with Business Development team on large scale/ multi-site account projects, to ensure that we effectively plan, scale and evaluate new business, including costing and due diligence processes
· Support new contract mobilization and transition and then transfer new business operating systems and processes to the operations teams.
· Integrate and implement Group policies and strategies on the efficient delivery and operational management of hard services
· Ensure full compliance and governance to relevant legislation, codes and regulations and organizational guidelines, while fulfilling operational excellence
· Maintain a current and thorough understanding of industry trends pertaining to facilities management hard services and incorporate this knowledge into the organization’s offer portfolio and business strategies
· Implement Sodexo’s global initiatives and processes at the local level, including AMF, Maximo and any other tools
· Assisting Head of FM Platform to develop capabilities and expertise for the organization
· Ensure that effective and efficient processes and systems are in place to drive superior performance that will value add to the clients and customers
Key Competencies:
- Minimum of 10 years of experience in Engineering Management roles or Facilities Management for Hard Services roles (FMCG environment would be advantageous)
- Degree/Diploma in Mechanical / Electrical / HVAC or other related discipline
- Possess strong project management skills in managing large scale projects at multiple locations
- Ability to work in a highly autonomously manner, make decisions, and provide advice to colleagues and senior management that will enable them to make critical decisions
- Preferably with experience working in the role of both service provider and client, with the proven ability to deliver cost effective and profitable FM services that meet or exceed client and user requirements and expectations
- High level of expertise in contract management
- Possess comprehensive knowledge in operational excellence as pertaining to contract mobilization and transition activities, and quality auditing
· Demonstrated ability to define and communicate technical standards, being seen as a credible person capable of working at a regional level
· Fluency in English – A second or third language is an advantage
· Good organisational /communication skills with excellent operations/client relationship management
· Ability to prioritise, work to tight deadlines, both prescribed and self-imposed
· Ability to establish and maintain good working relationships at all levels
· Ability to build client confidence through knowledge and responsiveness
· Experience working in a standards / compliance environment
· Experience with auditing to quality and compliance standards
· Ability to write persuasive and effective reports which clearly define findings and root causes as well as writing concise recommendations and CAPAs
· Continuous improvement experience required
- A collaborative team player with excellent communication skills,
- Prior experience in leading, coaching, and developing a variety of teams with differing capabilities
- Experience undertaking auditing / inspecting and training
- A passion for influencing culture, training and taking a hands-on approach to influencing our business and building on the strong safety commitment and culture
- The ability to identify areas for improvement and implement systems, policies and procedures, strong ability to organize, analyse, and interpret
- Motivation and a commitment to innovation and executing best practices
- A high level of Microsoft environment computer literacy and reporting capability
- Team collaboration, business partnering and client relationships
- Strong ability to organize, analyses, interpret and take sustainable corrective action
- Ability to work under pressure and to to liaise with various levels of management and employees
