Your duties as Business Development Manager shall be:
• Assist to maintain and grow business relationship with current clients while assisting
with on-boarding new clients and help clients to better understand the full potential of
our products.
• Liaison between the client and client services. Responsible for collaborating with
different work groups and departments to improve customer support programs and
enhance customer satisfaction.
• Plan and organize the activities required to run the daily operations, including planning
purchases, negotiation procurement and general office duties.
• Report to one or more executive in the organization and handle project management in
terms of making work assignments, tracking process, writing process reports and
trouble-shooting issues that arises on a daily basis.
• You are to execute with diligence all policies and instructions laid down by Management
from time to time. You shall perform such duties and responsibilities as may be assigned
to you, at your best endeavour and in good faith, by the Company.
Responsibilities
• Provide regular updates to clients on the progress of customer service projects and
campaigns that directly affect each client.
• Develop open and effective channels of communication with each client that can be
employed by other departments as well.
• Coordinate internal projects and determine the best utilization of resources to increase
customer satisfaction.
• Become the reliable point of contact that is required to establish a strong business
relationship.
• Develop policies and procedures for the resolution of client issues and problems
• Take responsibility of arising client issues and proffer recommendations useful in
addressing such problems.
• Liaise with business operation, marketing, and sales team to ensure products and
delivery align with client services objectives.
• Monitor and ensure the customer relationship management database is up to date
• Maintenance office administrative records, quality documentation and Housekeeping
including digital assets.
• Response to all incoming requests and queries with a high level of efficiency and
professionalism.
• You are to execute with diligence all policies and instructions laid down by Management
from time to time. You shall perform such duties and responsibilities as may be assigned
to you, at your best endeavor and in good faith, by the Company.
EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754)
EA Personnel Name & Registration Number: Simone Sim (R23118263)
