Maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
Responsibilities
- Play a strong role in the delivery of projects across the entire process including the design of the questionnaire, analytical plan, and reporting
- Work closely with the manager to gain feedback and ensure client needs are met
- Liaise with the Project Management team involved to ensure smooth execution across all key stages in the project (Pre-field, in-field, and post-field)
- Manage fieldwork briefing & debriefing, fieldwork observation (when required), providing timely & regular updates to client
- Provide client servicing on business questions and continue to build industry knowledge to gain expertise
- Proactive in addressing possible red flags, takes initiative in providing solutions to any issues
- Prepare code frames, tabulation specs, and the right charting template and submit them to the Data Processing team/ Chartist.
- Conduct verbal presentations of the findings, either partial or full presentation to the client
- Takes initiative in seeking resources/assistance, and makes corrections while ensuring the project is executed within the scheduled timeline and budget
- Participate in regular review/feedback of systems, procedures, and any operation concerns with the end goal of improving productivity and cost efficiency
- Provide coaching & guidance to juniors in relevant project management topics
- Perform other related functions that may be assigned
- Drive overall client satisfaction to achieve a high Net Promoter Score (NPS) and a high-performing environment
