Your Mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.
In this role, you'll add to that mission by:
- Maintaining consistent and high-level execution of daily tasks related to payment processing;
- Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;
- Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;
- Following operational procedures and keeping track of critical updates.
A bit about you:
- You’re accurate and pay attention to detail;
- You’re meticulous and accurate in your task execution;
- You’re SLA driven and are motivated to hit team and personal metrics;
- You place customers first and you make no compromise on this;
- You’re a clear and honest communicator and able to articulate potential improvements;
- You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued;
- You’re proactive and collaborative;
- You’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.
- You are a Singaporean Citizen or PR (Please note we cannot sponsor visas for this role)
If you have any questions about the role or the application process please reach out to the hiring leads or the recruiter for the role.
Good luck!
