Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card.
Card payments represent a large part of the funds moved to Wise daily, and card fraud disputes are an inevitable part of that. Our Card Fraud team thus supports Wise’s mission in a very impactful area.
We have an awesome operational team handling these Card Fraud disputes in four countries across the globe; a unified team that works very closely with our dedicated engineering and product teams.
As a Card Fraud Analyst, you get to support your team’s operational success and bring your expertise to upscale the domain; driving detection and prevention focused initiatives with long-lasting impacts will be part of your daily work.
Here’s how you’ll be contributing to Card Disputes team:
1. Card Fraud Rules Management
- Rule creation and optimisation
- Periodical Card Fraud loss reviews identifying emerging intra and cross-portfolio risks
- Working closely with the Product team on rule engine improvements.
2. KPI & performance measurement management
- Managing and ensuring KPI and performance metrics accessibility to Teams
- Ensuring any required data is available to the Card Fraud Ops team - either by providing the data in an accessible manner or by driving engineering changes where necessary.
- Strong collaboration with Leadership on KPI (maintenance & building)
- Identifying the problematic areas based on KPI performance
- Identifying product issues and improvement areas (cross team)
3. Incident Management
- Providing data and relevant insights to all stakeholders for the purposes of incident management
- Escalating risks sitting outside of the Card Fraud domain (or appetite) to external stakeholders
