Job Summary
He/She will be a technical RUN expert for all Storage services & its related operations. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Storage team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledgebase and ensure the necessary trainings are imparted to the team wherever applicable.
The Storage team operates the RUN activities and delivers projects for its infrastructure scope covering HPE XP7, HPE 3PAR, DELL/EMC ISILON, Brocade Fabric and standard Core/Edge architecture with dual-fabric per site (DWDM links) and Backup platform running DELL/EMC Networker and HP Storeonce VTL.
Job Detailed Description
An Expert has a wide spectrum of responsibilities and actions.
As an expert of his/her team, he/she:
- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required.
- support new technologies and leverages them to provide consistency of service across streams,
- manages service improvements for all Storage services supported throughout the organization,
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on LEAN-CA-CIB best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for problem management and resolution.
As an experienced professional in Storage Services, he/she:
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- guarantees the production readiness and license to operate of new projects and solutions,
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
- actively assist in identifying the most technical skilled candidates for open roles,
- technically coach and develop partner resources to improve quality and productivity,
- defines the technical skillset required to support CA-CIB technologies.
As the escalation point of contact for Clients, he/she:
- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.
Legal and Regulatory responsibilities, he/she:
- complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
- maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
- completes all mandatory training as required to attain and maintain competence.
Job Specific Environment and/or Organization
- Working hours will be in rotating shifts and primarily to cover Europe business hours
- On-call support will be expected on a rotational basis on both weekdays and weekends
Qualifications and Profile
Mandatory track record
- 5 – 7 years’ work experience relevant to enterprise level Storage platforms in particular DELL/EMC ISILON, HPE XP7, 3PAR and Brocade Fabrics.
- Should be a subject matter expert in specific or relevant
- SAN/NAS Administration / Solutions.
- Disaster recovery operations related to SAN/NAS solutions.
- SAN/NAS performance tuning and optimisation.
- Experience supporting and troubleshooting medium to large scale, multi-site, enterprise SAN/NAS technology environments.
- Experience on Storage capacity planning, performance analysis, monitoring, reporting.
- Good understanding of operational framework like ITIL/ITSM, operations process.
- Scripting skills/Automation knowledge to ease the operations.
- Very good experience in supporting and managing the replication and other copy services
- Knowledge on multiple operating systems like windows, Linux and UNIX.
- Hands on experience of working on monitoring tools / management platforms.
- Relevant certifications a must (SAN, NAS or Fabric)
- Excellent communication, interpersonal and logical skills.
- Customer service oriented and a strong team player.
- Ability to work under pressure and a commitment to solving issues.
At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
Interested applicants, please email your resume to Shaun Quek Yew Meng
Email: [email protected]
CEI Reg No: R1660732
EA Licence No: 99C4599
