The Department and Position
The department is responsible for development and maintenance of Capital Market applications used by worldwide users.
“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems.They are continuously working with business users, infrastructure engineer and system managers.
The candidate will join the Singapore Capital Market Run the bank team in charge of running applications for the “Transversal ops” domain: Intellimatch, Glory, Citynet, MtM Client, Globalview Collat, KFEE, etc. The team works closely with other teams supporting Front-Office applications (Murex, Apex, Orchestrade…), Back-Office applications (Summit, Calypso…), Market data referentials and Market Risk applications.
Key Responsibilities
Application monitoring responsibilities
- Define and implement in coordination with the build team the needed application monitoring. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
- Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
- Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
Incidents and Requests management (business users and others IT teams)
- Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
- Analyze and manage incidents/problems/requests.
Problem management and continuous improvement
- Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
- Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
- Provide non-functional requirement to the build team to implement monitoring as code whenever available.
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.
Qualifications and Profile
- Candidates should have 5+ years experience in application support activity.
- ITIL certification.
- Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems
- Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
- Should be able to do:
- SLA & KPI management, client communication & interaction
- Predictive analysis, consulting, escalation management
- Risk analysis and project execution
- Appetite for continuous improvement and automation.
- Strong knowledge in XML,unix script, SQL, PL/SQL, MQ, CFT and Control-M.
- Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
- Excellent communication and interpersonal skills.
- Strong analytical and troubleshooting skills.
- Ability to work well under pressure.
- Autonomous, self motivated and excellent team player.
- Strong perseverance and diligence towards attaining goals and effective time management.
Optional
- General banking and finance understanding and knowledge
- Experience in reconciliation system like Intellimatch
Education & Work Experience
- Master’s degree in relevant specialties (IT, finance).
- Minimum 5 years working experience in relevant role
Shift Timings
- Asia shift works from 9am to 6:30pm SGT.
- Since support team works 24/5, the successful candidate will be requested to work on rotation on other shifts as well, following the team’s roster. E.g. (Early Asia shift: 7am to 4 pm SGT) or (EMEA shift: 3pm to midnight, SGT) or (Early US shift: 6 pm to 3 am next day, SGT) or (US shift: 10pm to 7am next day, SGT).
Interested applicants, please email your resume to Shaun Quek Yew Meng
Email: [email protected]
CEI Reg No: R1660732
EA Licence No: 99C4599
