Responsibilities
1.) Drive boutique performance & commercial strategy
- Achieve the different sales targets (KPI) and objectives as agreed with Management:
- Monthly & yearly target
- Sales target by product categories
- Communicate business updates regularly & efficiently to HQ (via phone or meeting)
- Manage inventories in a proactive way to increase sales and keep a financially healthy stock level
- Optimise the store’s commercial performance by identifying business opportunities / initiatives to improve sales, minimise losses and develop sales in line with overall company objectives and policies
- Be fully aware of the communications plan and strategy, proposing what could help achieve sales objectives
- Assist in e-commerce operations – online inquiries, prepare packaging with the team for Singapore market only
- Develop client portfolio & service excellence
- Win customers by providing consistent, exemplary service experience
- Demonstrate creativity and promote monthly CRM activities, templates, follow-ups to develop customers’ loyalty
- Encourage team members’ proactiveness in developing strong and lasting client relations
- Communicate courteously with customers by telephone, email and face-to-face
- Tact and diplomacy to ensure complaints / conflicts are handled timely, professionally and effectively
- Use any client feedback as a tool for improvement
- Set team standards
- Provide strong leadership to the team in order to motivate them to execute sales generation
- Lead your team with a positive attitude, energy and long-term vision
- Understand and be empathetic to personal issues and potential impact on team morale
- Able to identify personal, team and brand development needs
- Able to be persuasive / influential in interpersonal style
- Use language to build trust, encourage forward thinking and create energy within the team
- Contribute to team effort by accomplishing related results as needed
- Create a high-performance team that drives sales through achieving company store results and KPIs
- Interview, recruit staff, integrate newcomers and motivate your team to give their best performance
- Staff planning, retention and promotion
- Organise daily team briefings, weekly meetings, performance appraisals
- Provide regular feedback and coaching activities to drive performance
- Promote the service sense mindset of the team
- Able to communicate at all levels, with genuine interest, positive body language and immaculate personal presentation (encourage mutual understanding between team members and the leader)
- Responsible for the grooming standards of the team
- Initiate and supervise the development plan of your team
- Ensure that all sales associates are properly trained and get regularly updated on the brand and products knowledge, general product mix & match skills and basic selling skills
- Follow through on development of your team members with training team
- Assure the merchandising of the boutique
· Responsible for the standards of the boutique
· Ensure boutique visual merchandising is up to HQ expectations
· Ensure the boutique operational maintenance is up to standards with assigned contractors:
i. Daily clean up
ii. General store condition (including back of house)
iii. Lighting
Requirements:
Ability to
- Strong leadership in motivating the team and generating sales
- A good communicator to be able to effectively communicate with the team, client and management
- Feel ease at reporting, especially in using Microsoft office and dealing with numbers
- A people manager who can unite and grow his/her team
- Focus on objectives, follow through on projects and demonstrate attention to detail
- Manage effectively in a fast-paced environment
- Demonstrate a high degree of professionalism, integrity and reliability
- Demonstrate passion for customer service
- Manage store operations independently, able to plan and prioritise workload
- Fast learner, comfortable with usage of computer
Qualifications
- At least 10 years in Luxury Retail industry experience
- At least 5 years management experience
