Start Date: Immediate
Summary:
- to support team by servicing existing clients’ requirements; inclusive of all contractual maintenance and reporting.
- performance of contractual and ad hoc invoicing requirements.
1. Contract Fulfilment/Invoicing:
- Timely and accurate distribution of all documentation including new/renewed contracts
- Monitoring of existing contracts so as to ensure timely notification of upcoming renewals
- Contracts are issued in a timely and efficient manner and ensuring a signed copy is held on file and in Salesforce.com
- Salesforce - Ensuring integrity of client and contract information on Salesforce.com through the accurate input of client/contract data for billing purposes
- Invoicing – ensuring invoices are issued correctly and accurately
- Acting as first point of contact for invoice dispute management
- Interdepartmental communication – Representing Client Services to internal department (Operations, Finance and Marketing) so as to ensure client needs are satisfied
2. Account Management / Client Liaison:
- Provide client activity reports as per the agreed client specific service agreements in an accurate and timely manner
- Respond to client service requests in an efficient manner and coordinate the involvement and reports of other departments where appropriate
- Preparation and communication of activity reports to clients via telephone and face-to-face
Requirements:
- Diploma/Degree
- 1-2 years of Account Management/Client Services experience
- Computer literacy with proficiency in Excel, PowerPoint and Salesforce.com
- Previous reporting/contractual experience
- Previous exposure to retail banking industry helpful
- Ability to establish and maintain relationships with internal and external customers
- Keen attention to detail and problem solving skills
- Driven by customer service excellence
Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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