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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   IT Service Delivery Executive #IJF
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IT Service Delivery Executive #IJF

Recruit Express Pte Ltd

Recruit Express Pte Ltd company logo

Responsibilities:

  • Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
  • Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
  • Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
  • Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
  • Manage of IT operational risk and issues, system performance and availability.
  • Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
  • Assist in managing operating expenses of IT resource and service-related expenses.
  • Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.
  • Maintain the operation certification standards and involve all IT audits and assessments.
  • Assist in Business Continuity and IT Disaster Recovery activities and planning
  • Involve project management (including new initiatives) to ensure all timeline is meet.
  • Liaise with vendors for IT-related matters.
  • Able to support after office hours (Include Sat , Sun & PH) for incident or downtime for maintenance.
  • Any other relevant adhoc duties as assigned.


Requirements:

  • Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
  • At least 3 years’ experience in IT operations, service delivery and management or service desk management
  • Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous
  • Resourceful, excellent analytical and problem-solving skills
  • Good communication, writing and presentation skills
  • Self-learner and able to work independently
  • Good interpersonal, resourceful, analytical and good problem-solving skill
  • Strong verbal and written communication skills.


Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080


We regret that only shortlisted candidates will be contacted.


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