Patient Service Associate, Admin
Duration: 18 Months
Location: Outram Park
Salary: Up to 3.2k
Job Description:
•Coordinate with stakeholders on resource change requests.
•Create, modify, maintain, block and level load resource calendars promptly and accurately.
•Perform block moves and reschedule patients’ appointments (e.g. when there are urgent changes to doctors’ clinic sessions or templates).
•Inform affected patients on the rescheduled appointment within the established service level and attend to their enquiries/requests professionally.
•Observe excellent customer service and telephone etiquettes.
•Perform service recovery for feedback related to resource movement together with Office of Patient Experience team.
•Be familiarized with resource scheduling workflows, work instructions and quality procedures.
•Assist with UATs during system enhancements.
•Assist to investigate issues related to resource management/modification.
•Assist to compile and prepare reports.
•Participate in improvement projects, training, and development programmed.
•Perform any other duties as assigned.
Job Requirements
•Min Diploma in any field
•Min 2 years of experience in healthcare, call center or service-related industry.
•Able to multi-task and work in fast-pace and dynamic working environment
If interested, please email me at [email protected]
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Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)
