For a well-known Chinese restaurant group.
Main Responsibilities
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Report to the Restaurant Manager
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Uphold the brand image of the restaurant
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Educate, guide and mentor Hostess 1 & 2
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Keep the stand or reception desk clean and organised at all times
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Attend to walk-in restaurant patrons
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Greet restaurant patrons cheerfully and on the telephone
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Offer appropriate seating arrangements
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Take customers to their table and provide them with a menu
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Monitor the customer waiting list and ensure that the needs of the customers are met while they are waiting
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Need to monitor the table rotation and make sure that each member of the wait staff gets a fair amount of tables without giving them too many at once
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Need to know which servers you can count on to take extra tables when encountered with overwhelming customers
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Need to keep track of which tables are cleaned and available for new customers
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Answer and attend to all customer’s phone calls, ensure all customer concerns are met
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Carry company’s assigned mobile phone at all times to attend to customer’s phone reservations
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Co-ordinate, organise and make reservation arrangements
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Improve the restaurant’s return patrons’ rate
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Work closely with the service staff to ensure the smooth operations of the restaurant
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Greet good-bye to all the customers. Check and ensure their dining experience has been pleasant
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Adhere to company’s standard operating procedures
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Any other appropriate duties and responsibilities as assigned
Requirements
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Minimum 3 years of relevant experience
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Candidate must possess and be able to adhere to strict grooming standards set for the role
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Must be able to represent the professional image of the Group in his/her role
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Able to connect to customers/call-ins and ensure that their dining requirements are met
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Strict sense of hygiene and safety standards
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Candidate must have strong command of both Mandarin & English in order to communicate and introduce menu items to customers
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Strong public relations skills
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Excellent interpersonal & communication skills. A strong leader & team player.
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