We are looking for a talented Director of VIP and Club Operations in APAC who ispassionate about hospitality and nightlife. You will lead the Japan and Singapore team for all the Zouk Group club and bar brands in both countries and look to create original and unique experiences for each venue.
As hospitality is key, guest management and customer touchpoints are essential and will be a significant focus. As an expert in your field, we expect you to be up-to-date with the latest trends and happenings in and around our industry. You should have excellent communication skills and be able to express our company’s views and ethos effectively.
You are also accountable for the overall operational performance and success of the VIP department. In this role, you will collaborate closely with various departments, such as operations, marketing, and other channels, to ensure the delivery of an unparalleled guest experience within a market-differentiated, high-energy atmosphere. You will prioritize the needs of VVIP and VIP guests, crafting personalized experiences and fostering a sense of fun and excitement for all visitors.
Ultimately, you will be driving high-performance levels of staff to produce excellent customer engagement consistently. Last but certainly not least, a love for music, nightlife, hospitality, F&B, and entertainment is advantageous - these are the things we live and breathe daily.
ROLE RESPONSIBILITIES
Things You’ll Own
· Lead the operations of Zouk Club, Capital, Phuture, and RedTail by Zouk in Singapore, along with Zouk Club in Japan.
· Develop and execute strategic business initiatives, ensuring the attainment of each business's KPIs.
· Manage and review P&L reports consistently, providing effective solutions for operational matters.
· Analyze venue performance in comparison to historical data and industry standards.
· Enhance stock systems and deliver weekly and monthly performance reports to Management.
· Oversee VIP relations comprehensively, covering public relations, reservations, scheduling, staffing, and administrative tasks.
· Cultivate a professional, upscale, and inclusive environment for diverse guests.
· Establish and nurture valued relationships with guests, expanding nightly events through personal communication and marketing efforts.
· Build sustainable relationships with key clients, overseeing recruitment, training, and service delivery for hostesses, promoter girls, and bottle service crew.
· Develop and lead a core VIP management team, focused on delivering a differentiated value proposition to privileged guests.
· Promote special club events effectively to customers.
Teamwork Makes the Dream Work
· Maintain positive business relationships with external partners (local and international) and government agencies.
· Motivate and inspire your team – help create a positive and supportive work culture.
· Work closely with the various departments to execute ongoing events and initiatives.
· Be able to seamlessly move cross-functionally across many groups in the company to keep key stakeholders updated
· You will feel right at home if you have a positive attitude, a great sense of humour and a can-do attitude
· Ability to work independently and in liaison with other departments/offices when necessary
ROLE REQUIREMENTS
· Minimum 8 years of operations knowledge in the club/bar industry
· Excellent understanding of financial statements
· Detail-minded with excellent problem-solving and negotiation skills
· Exceptional service orientation and outstanding interpersonal skills to engage effectively with VIP guests.
· Excellent command of written and spoken English for clear communication across all levels.
· Strong leadership abilities, including performance management and coaching skills, to inspire and motivate the VIP team.
