About Propseller
In January 2024, Propseller has been ranked #10 in Singapore’s fastest-growing companies 2024 ranking by The Straits Times and Statista. In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.
Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.
By elevating the most human part of the service with top in-house agents and industrializing all the rest with technology and centralized operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (600+ reviews).
The next phase of the journey is to go from helping people sell their homes to becoming the No1 brand for people to move from one home to the next: sell, buy, and finance.
Find out more at: propseller.com/careers/
Role Description
We are looking for a self-starting, cheerful, client-centric, and helpful individual to join our team. The Customer Success Executives assist our team of Real Estate Consultants by answering inbound enquiries, qualifying buyers and tenants, and coordinating viewings. You will need to be fast, organized, and meticulous when sharing and collecting information from potential buyers or tenants. If you have the ability to always smile and strive to make our clients happy, then we want you.
Duties & Responsibilities
- Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls);
- Search for information within our CRM to deliver accurate answers to questions from potential buyers and tenants whilst entering any new data into the listings to enrich the information;
- Qualify potential buyers and tenants expressing interest in Propseller listings;
- Coordinate and schedule property viewings for buyers and tenants against the schedule of the assigned Real Estate Consultants to meet team targets and maximize sales opportunities for each call/enquiry;
- Track and update your team tasks and activities through our in-house tech platform;
- Produce regular reports and conduct improvement-sharing sessions;
- Support ad-hoc tasks and projects from time to time.
Ideal Candidate
You are a young graduate with a Diploma or completed NITEC with at least 1 year of working experience, ideally in the customer service field. You are an excellent communicator in English and Mandarin with a pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience they deserve with us.
Requirements
- Education & Experience:ITE NITEC / Higher NITEC with working experience preferred OR Diploma with no work experience is required;
- Experience in customer service/sales support/call center would be beneficial;
- Must be fluent in written and spoken English and Mandarin to communicate with Mandarin speaking customers;
- Proficient in Google Suite / MS Office and with computers in general;
- Able to work 5 days a week (including public holidays and weekends) with 2 fixed off days per week, rotation between 9am-6pm and 12pm-9pm shifts;
- Organized and able to Multi-task: You are skilled at managing your time, priorities, tasks, and getting things done fast, even when things can be chaotic;
- Fast and Accurate worker: You have meticulous attention to detail and know how to review your work to produce quality and deliver fast;
- Client-centric: You enjoy spending time with people and take pride in making Propseller clients successful; being polite and committed to all tasks;
- Can-do attitude Problem-solver: You are a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what it takes to get things done.
You Get
- Central, iconic office near Lavender, Bendemeer, and Farrer Park MRTs;
- State-of-the-art-tools: MacBook Pro and Jabra Headset;
- All training provided (Sales, Real Estate, CRMs). Be ready to learn a lot;
- Opportunity to make history and help thousands of people with the biggest financial decision of a lifetime.
Recruiting Process
Ideal length: 2 weeks
If your application is selected:
- Interview 1 (30 min) – Online Introductory Call
- Interview 2 (1 hr) – Online/Physical: Discussion and live case with our Operations Manager
- Interview 3 (1hr) – Online/Physical: Meet with our VP of Operations
- Paid 2-day on-the-job test
- Welcome aboard!
Compensation
S$2,300 to S$2,700 / month + up to S$300 / month bonus + Stock options
