You will be involving in creating product contents and knowledge base articles used by diverse audience. Your creation serve as a bridging tool to effectively communicates complex information to the audience. You will be needed to actively collaborate with the product champions, UX designer and tech folks to gather information and translate it into clear, concise, and accurate documentation. The ideal candidate will need to have strong writing skills, technical aptitude, and the ability to work in a fast-paced environment.
Key Responsibilities:
• Documentation Development: Create, review, update technical documentation related to company’s core products.
• Information Gathering: Collaborate with In-House Development team, Product Managers and other stakeholders to gather technical information and ensuring accuracy of documentation.
• Maintenance: Takes up ad-hoc documentation updates when needed, pre-sale or post sales as product usage or technology changes.
• Coordinates with translation specialists to ensure knowledgebase contents are suitable for global customers.
• Uploads localized contents to CMS systems.
• User Support: Assist in reproduction of issues escalated and provide viable solutions.
Requirements:
• Diploma/Nitec or equivalent qualification in English, Technical Writing, Computer Science, Electronic Engineering or a related field.
• Have some experience in related field preferably in a product company.
• Knowledge of HTML and CSS hands-on experience or other markup languages is preferred.
• Familiarity with content management systems (Contentful, Wikis, Wordpress).
• Exceptional writing, editing and proofreading skills.
• Ability to grasp technical concepts quickly and explain them in a concise and clear manner.
• Experience with graphic designs tools and techniques is good to have.
Attributes we looking for:
• Quick learner, critical thinker, multitasker and problem solver.
• Able to adapt to changing requirements and environment.
• Can work independently with less supervision as well as a team player with a collaborative mindset.
• Resourceful and persistent.
• Tech savvy (Background in audio devices or consumer electronics preferred).
• Proactive and customer-oriented attitude in delivery of work.
• Willing to work beyond standard hours on some occasions.
