- Position: Technical Support cum Sales Engineer
- Location: Henderson Industrial Park
- Working Days/Hours: 5 Days | Mondays to Fridays | 9am to 6pm (Flexible)
- Salary (commensurate with experience): Up to $5,200 + AWS + Medical Reimbursable + Dental $400/year + 14 Days Annual Leave + Company phone + $200 Transport allowance (if report to office everyday)
- Duration: Full Time
- Industry: Gas
- Career Advancement: YES
Responsibilities:
- To be the primary technical contact for customers
- Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services
- To identify and translate customers’ requests
- Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
- Guarantee, when necessary, the proper processing of offers: spare parts, onsite interventions and repairs.
- Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
- provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers
- Occasionally promote to customers the Company’s technical training sessions and sales of spare parts and repairs
- Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
- To be the technical interface within the Company’s departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
- To identify potential sales opportunities and forward the information to the sales teams.
- Identify the spare parts needed for Sales team to quote to customer
- Recommend spare parts needed for regular maintenance/during troubleshooting
- Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
- curb warranty costs.
- To be responsible for the collection of outstanding payments for the Customer Service department
- To maintain proper records of interaction with customers within the CRM tool
- To control offers and order confirmation as per applicable procedures
Requirements:
- Minimum 2 years of relevant experience
- Minimum Diploma in Mechanical Engineering/Marine Engineering or relevant studies
- Must be bilingual in both English and Mandarin to liaise with Mandarin speaking clients/customers
Click 'Apply' or email your resume to [email protected]
*** We do not require our candidates to pay any referral fees or be bound by any contracts. ***
Angela Ng
Consulting Manager (APAC)
License No: 17C8516
EA Personnel ID: R23112075
