• Triage incoming questions from supported Managers, resolving some queries right away and redirecting others for further action
• Prepare and issue formal employee letters and documents, including coordination of mailing delivery and e-filing of issued documents
• Support arrangement, documentation and minute-taking for employee-relations meetings, administrative hearing sessions and other tasks
• Interpret and communicate a wide array of policies and expectations effectively as a subject matter expert in HR, acting as a key, reliable information source for supported Managers
• Research local legal and compliance requirements when necessary
• Escalate broken processes and negative employee experiences, continuously Diving Deep to find new ways to improve the experience and speed of resolution
• Track, hand off, and/or resolve cases in an internal case management application
• Perform quality audits of casework throughout the organization using a standard framework
• Participate in or lead small to medium-sized projects to improve the People Managers experience
• Provide operational and/or administrative support in diverse subject areas, including, training delivery logistics and on-site support
Joy Yeow Zhi Qian
(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)
