This is a 6-month contract role based in Singapore office.
Responsibilities:
- Bring operational excellence to a team that handles a large volume of requests from law enforcement and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
- Review, analyze and process high volumes of incoming requests from law enforcement authorities and governments in the Region, as business need arises, with high quality, speed, and accuracy.
- Record and clearly articulate operational decisions ensuring compliance in line with policies and procedures.
- Implement high-quality and efficient processes and practices for maintaining and exceeding productivity and quality service level agreements.
- Willing and able to maturely work with sensitive issues that may include graphic content which may be considered offensive or disturbing.
Requirements:
- Fluency in English is required.
- Excellent verbal and written communication skills.
- Strong attention to detail to ensure quality of work.
- Self-starter requiring minimal direction.
- Proven ability to analyze information to assess threat and risk.
- Proven ability to make effective decisions independently using good judgement and rationale.
- BA/BS degree and relevant operational experience.
- Experience prioritizing multiple functions and tasks while managing work time without compromising quality.
- General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role).
- Knowledge of social media suite of products.
- Experience working independently and using good judgment.
- Experience with various computer systems, Internet technology and software.
