As part of the Collection & Recovery Team, you will be responsible for handling outbound phone calls and negotiate payment with customers. You will need to achieve collection target set and follow up on arrears, respond to customer's enquiries on their accounts, responsible to monitor and manage delinquent accounts to achieve individual productivity standards with agreed KPIs and aligned to the overall collection goals.
Job Description
- Manage hardcore accounts to meet the performance targets in terms of amount recovered and prevention accounts from trigging to non-performing loan and written-off;
- Contact customers to negotiate repayment and drive service standards;
- provide for appropriate remedial actions including reviewing the accounts with appropriate and effective legal actions for recovery of debt and minimize the losses;
- Negotiate with debtors for acceptable repayment plans and composite payments;
- Resolve customer issues or complaints within stipulated timeframe;
- Work and collaborate with team to achieve team's goals and performance targets.
Requirement
- A good degree with at least 3-5 years of experience in high volume retail collection;
- Good knowledge in collections, legal procedures and litigation process;
- Meticulous, strong attention to details as well as goal & result-oriented;
- Team player with strong interpersonal, written and communication skills.
