Senior Social Worker

Job Role

1. Involved in patient case management, application of NKF subsidies and welfare programmes.
2. Responsible for Service Management administration, ensuring accuracy and alignment of MOH & NKF subsidies across systems.
3. Assist Assistant Manager in administering and approving welfare and social assistance for patients.

Main Responsibilities

• Manage ESRD patients in a dialysis facility or at home (HD/PD) by engaging the patient, conducting interviews, gathering data, conducting case assessments (using the BPSS, risk & needs assessments, and other appropriate assessment tools), conceptualising the case, planning the case, and developing intervention strategies for the best patient outcomes.
• Make visits to dialysis centres, homes, or hospitals to provide supportive counselling.
• Provision of supervision and/or training to Social Workers to enhance quality standards of ethical and best practice clinical standards.
• Work collaboratively with healthcare professionals on a professional level within the organisation.
• Responsible for Service Management administration, ensuring accuracy and alignment of means-testing results across systems.
• To assist in the administering and approval of welfare and social assistances.
• Responsible for department and organisation’s KPI accomplishments.
• To collaborate extensively on program-related issues with internal departments and outside partners.
• To produce reports from various systems to support internal and external audit reviews.
• To streamline work processes and suggest process modifications that are required to uphold accountability and effectiveness.
• To prepare statistics and reports for both sporadic and ongoing reporting/ bulk approval.

Qualification (Related Field)

• BA in majoring Social Work/Graduate diploma in Social Work
• Registered Social Worker (RSW) with the Singapore Association of Social Workers
• Added advantage for those who possess a degree or diploma in administration and/or accounting related qualification

Experience

• Experience in working in a social service agency, with at least 3 years in direct social work practice
• Experience in administration and accounting related work

Soft Skills

• Strong knowledge and experience in Excel – master formulas, v lookup, pivot tables, data analysis etc
• Independent, self-motivated and a team player
• Strong knowledge and experience in Excel – master formulas, v lookup, pivot tables, analyse data etc
• Positive mind set with a can-do attitude
• Good direct case management abilities Able to work under pressure with minimum supervision
• Excellent communication and interpersonal skills