Our Client:
Our client is a Japanese company in the Food and Beverage Industry, they are actively looking for a Hospitality Trainer to join their team in Singapore.
The Responsibilities:
- Actively advocates for and educates employees on all available training programs
- Demonstrates leadership through exceptional guest hospitality, consistently delivering outstanding customer service, High standard etiquette, and fostering a positive guest experience
- Assists employees in identifying and adopting behaviours that enhance service excellence
- Guarantees that employees continually receive training to comprehend and meet guest expectations
- Utilizes efficient training techniques to ensure employees possess a deep understanding of guest satisfaction and can proficiently demonstrate guest service skills
- Maintains regular meetings with the training team to bolster training initiatives
- Observe the service conduct of employees and offer constructive feedback to individuals and/or their managers
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
- Integrates guest satisfaction as a key element in departmental meetings, emphasizing a commitment to continuous improvement
The Requirements:
- Possession of a Diploma or Degree in Hospitality or Hotel Management, along with a minimum of 3 years of training experience in a global hospitality chain or as a cabin crew
- Capability to train and positively influence trainees
- Collaborative team member with robust business acumen, resourcefulness, and a focus on delivering results
- Flexible in adapting to a rapidly changing and dynamic work environment
- Demonstrate a keen understanding and sensitivity to cross-cultural dynamics, coupled with strong interpersonal skills and an international mindset to facilitate effective collaboration across diverse cultures and organizational levels
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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.
JO Reference: 100070
