Our client is a leading Multi tech Social media company.
This is a 09 month contract role with their Support strategy & Engagement team.
Job Responsibilities :
- Be responsible for driving Sales and customer Support sentiment by being a trusted cross-functional partner, addressing feedback and communicate Support progress.
- Effectively communicate relevant insights around feedback, challenges, and roadblocks to appropriate stakeholders to influence and drive their roadmap prioritization.
- Collaborate closely with Sales and Support Operations teams to develop multi-faced solutions to fix problems at scale at all stages of the support process.
- Develop compelling data-backed analyses on ways to improve the customer experience - looking at both product fixes and operational improvement opportunities.
Job Requirements:
- Bachelor's degree or equivalent with min 5 years experience in sales support, engagement , strategy , program /project management or related experience
- Experience building relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, and influencing teams towards achieving goals.
- Ability to communicate and present effectively to a diverse audience, across cross-functional partners at all levels in a fast-paced environment.
- Problem solving experience to assess, analyze, troubleshoot, and resolve issues through defining and tracking metric.
If you are keen on this exciting opportunity, kindly ‘Apply Now’.
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Morgan McKinley Pte Ltd
Ramitha Ravindran
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