Overall Experience: 12-15+years of overall experience. 8-10 years of ServiceNow experience
Expertise
- Involved Technically in end to end ServiceNow implementations projects in terms of Platform readiness, Platform setup, landscape execution on various modules like CSM, ITSM, Domain Separation , Integrations ,etc.
- Should be able to provide the entire technical design approach for ServiceNow.
- ServiceNow Certified implementation specialist
- ServiceNow certified Application Developer
- ServiceNow Certified system Administrator
- Leads and own ServiceNow technical solution and queries w.r.t ServiceNow Platform and other tools integration landscape.
- Guide, mentor development team members
- Define and implement differentiators, best practices for ServiceNow development and support projects
- Experience on following ServiceNow modules –CSM, ITOM, Service Portal, Domain Separation, Virtual Agent, Workforce Management, Performance Analytics, AI enabled features of servicenow, GRC, ITBM and multiple servicenow modules aligned.
- Exposure to new releases of ServiceNow and suggest best practices.
- Manage upgrade strategy.
- Experience on Mobility, Discovery and Orchestration
- Experience on Java scripting.
- Excellent understanding of ITIL processes
- Ability to define and implement best practices
- Experience in creating and modifying workflows
- Experience in design, development and deployment in ServiceNow
- Experience in documentation and review activities
- Experience in complex data migration
- Experience in conducting trainings on ServiceNow
- Excellent experience on complex ServiceNow integrations
- Experience in creating custom applications
- Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
- Good understanding on ServiceNow dedicated and shared instances usage and feasibility
- Excellent experience in creating customer reports and dashboards, Performance Analytics.
- Experience in conducting and document due-diligence for customer tools, process and projects
- Experience on configuration management – process definition, modeling and process refinement
- CMDB and Discovery troubleshooting
- Experience on ServiceNow foundation data management and data modelling
- Experience on LDAP /AD integration
- Experience in database upgrade and capacity management
- Experience in creation of custom applications
- Experience of generative AI, predictive intelligence
- Experience of improving system performance
- Experience in Performance Analytics
- Understanding of data flow from UI to database
- Ability to create integration architecture
- Ability to create templates for foundation data, CMDB etc.
- Experience in Java and related web technologies is preferred
Technical Expertise :
- Creation of script-based assignment and approval rules.
- Creation of Business Rule, UI Action by using Glide script.
- Creation of Glide Record object
- Creation of custom related list.
- Creation of Access Control List with the help of Scripting.
- Creation of Script based UI Policy and Client Script.
- Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
- Querying the table by using Glide Record
- Referencing Glide List
- Debugging script
- Creating and customizing UI and pages using Jelly
- Working with complex Log Files.
- Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly
- Designing of Macros and Formatters.
- User Administration
- Web Service Integration
- User Interface Level Integration
- MID Server Integration
- Integration with tools, applications, and systems
- Mobility and related integration
- AngularJS, Node.js and Bootstrap
- Use of Import Sets for data loading from external file or database to the service-now.com
