Prestige Luxury French Brand seeking experience and passionate Boutique Manager with Critical thinking Skills in Marina Bay Sand
DUTIES
DRIVE BOUTIQUE PERFORMANCE & COMMERCIAL STRATEGY
- Achieve the different sales targets (KPI) and objectives as agreed with Management:
- Monthly & yearly target Sales target by product categories
- Communicate business updates regularly & efficiently to the HQ (by phone or meeting)
- Manage inventories in a pro-active way to increase the sales and keep a financially healthy stock level.
- Optimizethe store's commercial performance by identifying business opportunities/initiatives to improve sales, minimize losses and develop sales in line with overall company objectives and policies.
- Be fully aware of the communication plan and strategy, proposing what could help achieve sales objectives.
DEVELOP CLIENT PORTFOLIO & SERVICE EXCELLENCE
- Win customers by providing consistent, exemplary service experience.
- Demonstrate creativity and promote monthly Touch Base (CRM) activities, templates, follow-up to develop customers loyalty
- Encourage team members pro-activeness in developing strong and lasting client relations
- Communicate courteously with customers by telephone, email and face to face
- Tact and diplomacy to ensure complaints/conflicts are handled timely, professionally and effectively.
- Use any client feedback as a tool for improvement.
SET TEAM STANDARDS
- Provide strong leadership to the team in order to motivate them to execute sales generation.
- Lead your team with a positive attitude, energy & long-term vision - Understand and be empathetic to personal issues and potential impact on team moral.
- Able to identify personal, team and brand development needs.
- Able to be persuasive/influential in interpersonal style,
- Build trust, encourage forward thinking and create energy within the team.
- Contribute to team effort by accomplishing related results as needed
- Create a high-performance team that drives sales through achieving company store results & KPls
- Interview, recruit staffs, integrate newcomers & motivate your team to perform to the best of their ability
- Staff planning, retention & promotion
- Organize daily team briefing, weekly meeting, performance appraisal
- Provide regular feedback & coaching activities to drive performance
- Promote the service sense mindset of the team
- Able to communicate at all levels, with genuine interest, positive body language and immaculate personal presentation (encouraging mutual understanding between team members and the leader)
- Responsible for the grooming standards of the team
- Initiate & supervise the development plan of your team.
- Ensure that all sales associates are properly trained and get regularly updated on luxury brand and products knowledge, general product mix & match skills and basic selling skills.
- Follow through on development of your team members with training team.
ASSURE THE MERCHANDISING OF THE BOUTIQUE
- Responsible for the standards of the boutique
- Ensure boutique visual merchandising is up to HQ expectations,
- Ensure the boutique operational maintenance is up to standards with assigned contractors: Daily clean up
- General store condition (including back of house Lighting)
REQUIREMENTS
- Min Secondary or Diploma education
- Communicate clearly & concisely, orally & in writing.
- Focus on objectives, follow through on projects & demonstrate attention to detail.
- Manage effectively in fast-paced environment.
- Demonstrate a high degree of professionalism, integrity & reliability.
- Demonstrate passion for customer service.
- Manage store operations independently, plan & prioritize workload.
- Min 5 years of Luxury industry experience with min 3-5years experience in management
- Basic Salary of $5000, commission range $1,100 to $1,800+ AWS + Performance Bonus
- Attractive Staff Benefits
- Driven Passionate in Retail and Good Attitude
Interested applicant kindly send in your resume. We regret only shortlisted candidates will be notified.
EA License No. 14C7092
EA Registration No: R1110882 (Ming Er)
