This position will start off as 12 months contract.
Location:
Great Eastern Office, at Paya Lebar Quarter
Responsibilities:
You will assist to resolve policyholders’ and Financial Representatives’ issues relating to insurance policy.
• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices; and
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such
as assisting Digital Comms and Call Centre;
• May be rotated amongst the different Service Centres;
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
Working Hour:
Mon to Fri, 9am to 6pm
Salary:
$3000-$3800
Thank you!
Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182
