The job description includes:
• Triage incoming questions from supported Managers, resolving some queries right away and redirecting others for further action
• Prepare and issue formal employee letters and documents, including coordination of mailing delivery and e-filing of issued documents
• Support arrangement, documentation and minute-taking for employee-relations meetings, administrative hearing sessions and other tasks
• Interpret and communicate a wide array of policies and expectations effectively as a subject matter expert in HR, acting as a key, reliable information source for supported Managers
• Research local legal and compliance requirements when necessary
• Escalate broken processes and negative employee experiences, continuously Diving Deep to find new ways to improve the experience and speed of resolution
• Track, hand off, and/or resolve cases in an internal case management application
• Perform quality audits of casework throughout the organization using a standard framework
• Participate in or lead small to medium-sized projects to improve the People Managers experience
• Provide operational and/or administrative support in diverse subject areas, including, training delivery logistics and on-site support
Requirements
• Bachelor’s degree in HR or Business
• Excellent problem-solving, critical thinking, and analysis skills
• Enjoys operating in a high-pressure, fast-moving, ambiguous environment
• Able to manage multiple, simultaneous priorities with confidence
• Keen attention to detail, with the ability to identify and flag patterns for further analysis
• Comfortable learning and using multiple internal tools and technologies
• Experience working in a global, matrixed organization
• Excellent written and verbal communication skills
• Ability to learn new, varying, and complex concepts quickly
Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:[email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
