Job Description & Requirements
1. Salon Operations Management:
- Oversee the overall operations of the salon, including staff scheduling, inventory management, and equipment maintenance.
- Ensure compliance with health, safety, and sanitation regulations and maintain a clean and organized salon environment.
- Monitor and manage salon expenses, budgets, and financial performance.
2. Team Management:
- Recruit, train, and supervise a team of beauty professionals, such as hairstylists, estheticians, nail technicians, and receptionists.
- Provide guidance, support, and performance evaluations to salon staff, fostering a positive work environment and encouraging professional growth.
- Coordinate staff schedules to ensure adequate coverage and efficient utilization of resources.
3. Customer Service:
- Create a welcoming and customer-centric environment, ensuring exceptional customer service at all times.
- Address customer inquiries, concerns, and complaints in a timely and satisfactory manner.
- Build and maintain strong relationships with clients, identifying their needs and preferences to enhance their salon experience.
4. Salon Promotion and Marketing:
- Develop and implement marketing strategies to attract new customers and retain existing ones.
- Coordinate with marketing teams to create promotional materials, advertising campaigns, and social media presence to increase salon visibility and brand awareness.
- Collaborate with beauty product vendors and suppliers to secure exclusive deals, promotions, and product launches.
5. Product and Service Management:
- Stay updated with industry trends, new beauty techniques, and product innovations.
- Source and evaluate new beauty products, equipment, and supplies for the salon.
- Collaborate with staff to develop service menus, pricing structures, and packages to meet customer demands and maximize revenue.
6. Administrative Tasks:
- Handle salon administrative tasks such as scheduling appointments, managing client records, and processing payments.
- Maintain accurate records of sales, inventory, and employee attendance.
- Prepare regular reports on salon performance, revenue, and customer feedback for management review.
7. Professional Development:
- Attend industry conferences, workshops, and training sessions to stay updated with the latest beauty trends and management techniques.
- Encourage and support staff in their professional development, providing opportunities for training and skill enhancement.
Requirements:
· Proven experience in a salon management or supervisory role.
· Excellent leadership and team management skills.
· Strong understanding of beauty treatments, salon services, and industry trends.
· Exceptional customer service and communication skills.
· Proficient in salon management software and computer systems.
· Knowledge of health, safety, and sanitation regulations.
· Strong organizational and problem-solving abilities.
· Ability to work in a fast-paced environment and handle multiple tasks simultaneously
We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.
EA License ID: 18C9520
EA Registration ID: R1765753
