Job Responsibilities:
- Ensure timely and accurate responses to customer queries, maintaining a professional and customer-centric approach.
- Investigate and resolve customer complaints or issues, providing solutions in a timely and effective manner.
- Collaborate with team members to address complex customer issues and escalate when necessary.
- Share insights and best practices to enhance the team's performance.
- Support the training and onboarding of new customer service team members.
- Identify opportunities for process improvement in customer service procedures.
- Monitor and evaluate customer service interactions to ensure adherence to company policies and service standards.
Job Requirements
- Minimum O-Levels
- At least 1 year of relevant over the counter customer service experience.
- Must be able to work shift hours
- Good interpersonal skills
- Team player with strong customer and quality focus.
Interested applicants, please write in through CareersFuture with a detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
- Availability
- Current/Expected Salary
- Reasons for leaving previous employment
We regret that only shortlisted candidates will be notified.
