We are looking for an experienced ServiceNow System Administrator to manage and maintain our ServiceNow platform. The ideal candidate will be responsible for configuring, customizing, and administering ServiceNow applications to support our business needs. This role requires strong technical skills, attention to detail, and a proactive approach to problem-solving.
Responsibilities:
- Configure and customize ServiceNow applications, modules, and workflows to meet business requirements.
- Administer user access, roles, and permissions in ServiceNow platform.
- Design and implement ServiceNow integrations with other systems and applications.
- Develop and maintain ServiceNow reports, dashboards, and performance analytics.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Perform regular maintenance tasks, such as patching, upgrades, and performance tuning.
- Troubleshoot and resolve issues related to ServiceNow platform, including incidents, problems, and service requests.
- Document system configurations, processes, and procedures.
- Stay up-to-date with ServiceNow releases, features, and best practices.
- Provide training and support to end-users on ServiceNow functionality and features.
- Understand Operation business needs and translate into technical requirement
- Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
- To design, develop, configure, test, implement, support and maintain ServiceNow solutions.
- To support post implementation tasks including, troubleshooting, administration, patching and upgrades;
- To work with stakeholders and recommend best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and Project and Portfolio Management (PPM).
- Lead in POC/POV, product evaluation and tech refresh activities
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years’ experience with implementation and support of ServiceNow modules.
- Must have ServiceNow System Administrator certification, Application developer plus at least two additional ServiceNow implementation certifications
- Five or more years of experience as a ServiceNow Technical Consultant, with hands-on experience in ground up implementations with ServiceNow products
- Three or more years of experience with ServiceNow scoped applications and all scripting module experience including client scripts, business rules, workflow, flow designer, script includes, UI actions, UI macros, UI pages etc. custom application development
- Two or more years of experience with ServiceNow Service Portal and widget development (Angular JS, JavaScript, CSS, HTML)
- Experience with two or more of the following ServiceNow suites: ITSM, CSM, HRSD, ITAM, ITOM, ITBM, GRC, Sec-Ops, App Engine.
- Advanced experience with scripting languages such as JavaScript, Python, etc.
- Knowledge and experience integrating ServiceNow using platform APIs and integration tools
- Strong knowledge of ServiceNow platform, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) modules.
- Experience with ServiceNow scripting languages (JavaScript, Glide API, etc.).
- Familiarity with ServiceNow integrations using REST, SOAP, or MID Server.
- Excellent troubleshooting and problem-solving skills.
- Strong attention to detail and ability to work independently.
- Good communication and interpersonal skills.
- Experience with Agile methodologies is a plus.
