Your Role
We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.
What Will You Do
- Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
- Perform service recovery such as managing complaints from patients.
- Chaperoning of patients to ensure smooth treatment process.
- Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
- Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
- Keep accurate and compete records consistent with regulations, policies, and procedures.
- Organise and prioritise own workload to ensure provision of quality services.
- Demonstrate an organised, effective, and timely approach to all tasks.
- Build and strengthen client relationships to achieve long-term partnerships.
- Develop a thorough understanding of our products and service offerings.
- Meet regularly with other team members to discuss progress.
- Generate progress reports for clients and senior leaders within the organisation.
- Other duties and projects assigned by your reporting officer as required.
What Do We Want
- At least an O Level or equivalent.
- Have experience as a Cabin Crew.
- Good interpersonal and communication skills.
- 5 days work week.
