ACCOUNTABILITES
- Regulatory Compliance and Reporting: Support the implementation of regulatory standards and controls within Student Records (SR) processes; compile reports/documents necessary to support all regulatory reporting/audits.
- Centralised Services: Plan, execute activities necessary for the team to provide centralized services. These include Student’s Pass (STP) processing, TransitLink PEI-Student concession card for eligible students, verification of qualification and processing of Personal Data Protection-related queries.
- Audits: Prepare and ensure readiness of documentations to support all internal and external audits on SR department.
- Student Records Management: Maintain student-related records, including document keeping, in accordance to established SR processes.
- Student Records Policies and Procedures: Provide and compile inputs to the review of SR policies and procedures to meet operational/annual review requirements.
- Continuous Improvement and Innovation: Recommend and implement improvements to SR processes to address new business requirements/user experience and in achieving operational efficiency.
- Budgeting: Monitor and manage the annual budget of SR department for budget items assigned by Supervisor and/or Managerial Leader.
JOB REQUIREMENTS
- Minimally a Bachelor's degree
- At least 2 years of relevant working experience in higher education, preferably.
- Proven track record of collaboration with team in achieving results.
- Proficient in mentoring team members.
- Good communication and interpersonal skills.
- Possesses analytical skills in preparing and interpreting statistics.
- Proficient in utilizing digital tolls to enhance work effectiveness.
- Ability to plan, organize and time manage under pressure.
- Independent and resourceful; collaborate effectively with others to achieve goals.
- Meticulous and process-oriented.
- Good learning agility; constantly recommend improvements and capable of adapting to evolving job requirements.
