Job Descriptions:
- Oversee daily operations of the rental car facility, including vehicle inventory management to ensure availability meets demand.
- Implement and enforce company policies and procedures to maintain high levels of customer service and satisfaction.
- Rectify issues during rental period
- Coordinate with maintenance staff to ensure all vehicles are in optimal condition, scheduling repairs and routine maintenance as necessary.
- Manage financial aspects of the rental car office, including budgeting, forecasting, and monitoring expenses to maximize profitability.
- Train, supervise, and evaluate staff performance, providing guidance and disciplinary actions when necessary.
- Negotiate contracts and establish partnerships with insurance companies, corporate clients, and travel agencies to drive business growth.
- Develop and execute marketing strategies to attract new customers and retain existing ones, including promotions and loyalty programs.
- Handle customer complaints and disputes, resolving issues in a manner that maintains positive customer relations and upholds the company’s reputation.
- Balance and upkeep the fleet
Job Requirements:
- Minimum of O level or equivalent
- Driving experience of at least 2 years
- 2 years work related experience
- Able to work independently
- Working days and hours: 10am to 7pm Monday to Friday, 10am to 2pm (OT claimable)
- Flexi work can be arragnement
- Vehicle service is provided
- Basic plus commissions
