ACCOUNTABILITIES
Student Recruitment Operations
- To work with the Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
- To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
- To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
- To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
- To comply with quality standards set for the department
Leads Management
- To follow up on all leads assigned on a timely basis
- To prepare and maintain leads follow-up reports
Project Management (Online SIM in-House Programmes)
- To handle enquiries for all online SIM in-house programmes via all touchpoints
- To follow up on all online SIM in-house programmes leads for conversion
REQUIREMENTS
- Diploma with 2-3 years of working experience, preferably in sales, marketing or customer service
- Experienced in Customer Service and Sales conversion processes
- Good understanding of the higher education industry in Singapore
- Able to work on flexi-hours and Saturdays (9am – 1pm)
- Well-developed diplomacy skills and ability to handle expansive and diverse customers
- Pleasant and patient personality with excellent service mindset
- Good interpersonal skill with a high level of initiative and drive
