Responsibilities:
- Some of the typical tasks involve are as follows:
- Handle enquires from customers through/from/via emails, faxes, telephones, letters, or other communication channels
- Advise customers of product availabilities, delivery dates & location etc
- Ensuring the accuracy and timely processing of customers’ orders.
- Prepare documentary supports, input orders into company computers system and monitor the status
- Take special orders for items not in stock, or not normally in stock and notify customers when items are available or have arrived in close coordination with the supply chain executive and warehouse management
- Take care of filing correspondence, coordinate, handle shipping and delivery documents, and negotiate LC to banks
- Processing documents for sales meeting, tracking sales records and take parts in sales meeting
- Collaboration with other department; contact technical department for example to deal with products or technical queries.
- Contact account department for example to deal with customer’s payment, deposits, refunds and stock returns etc. Contact supply chain for processing of PR/PO, logistic to agree on delivery date
- Handle independently all shipping and customs invoice and liaise with company forwarders and shipping agents
- Prioritizing various tasks to ensure efficiency so that all commitments can be met, changing those priority quickly and seamlessly if needed
- Processing and updating of PO/records in the system
- Verify orders confirmation against PO/System, inform supply chain for any discrepancy
- Verify supplies invoices against PO/System
- Negotiate rate with company appointed forwarders for best possible rate in line with the company’s buying policy
- Coordinate all inbound traffic, maximizing cost effectiveness and tracking all consignments
Wecruit Pte Ltd | 20C0270
TEW JIE WEI | R22106822
