Key Responsibilities:
- Conduct credit checks in accordance with the company's Credit procedure, properly and promptly documenting the results.
- Handle and settle client complaints to guarantee that bills are paid in whole and on schedule.
- Use computers and various automated tools to locate and keep an eye on past-due debts.
- Convince clients to pay what is owed, setting up payment plans according to authority level and the clients' financial circumstances, and granting extensions of credit periods within one's own authority level or raising it as necessary.
- Keep track of customer financial information and the progress of collection operations.
- Sort and file mail as well as carry out various secretarial tasks include responding to mail, preparing reports, and keeping track of system data.
- Find delinquent accounts, contact consumers by phone or letter, and, in accordance with the established procedure, determine the reason(s) for any past-due payments. You should also review and validate the terms of any sales, credit, or service agreements.
- Determine the issues that clients are having with their accounts, respond to their inquiries, and counsel them on the best course of action and debt-repayment tactics.
- Oversee your own workload to make sure all SLAs and performance metrics are fulfilled.
Qualifications:
- Familiarity with a comparable credit control setting
- Power BI experience is strongly desired.
- Superior Excel abilities
- The capacity to uphold robust connections with both external clients and internal colleagues in order to fulfil rigorous deadlines
- Excellent written and verbal communication abilities
