Responsibilities:
- Resolve incidents within SLA timeframe and perform root cause analysis, finding to solve the problems.
- Escalate unsolvable incident/ problem to the Operation Lead or Service Delivery Manager.
- Escalate to OEM/ vendor / subcontractor for technical support.
- Implement service requests and change requests and complete all requests within SLA timeframe.
- Ensure deployments of approved patches/ releases/ configuration changes for operation system and system software are implemented to change request accordingly.
- Ensure proper backup of the administrated systems and performing system recovery if needed.
- Conduct regular testing to verify configuration or backup data.
- Maintain the configuration of the system.
- Support the integration of new technologies into existing environments.
Requirements:
- Minimum 2 years relevant experience.
- Dynamic, customer oriented, diligent attitude with ability to work well in a fast-paced environment.
- Good analytical skills with ability to work with others to resolve problems.
- You will learn these technologies in this project, an added advantageous if you know any of them:
- Vulnerability Management Systems
- Reverse Proxy
- Patch Repositories (Patch Management, Patch Manager)
- AD Infra (MS AD, AWS AD etc)
- End Point Protection – Desktop, Clients
- Enterprise Backup
- Next Generation Firewall
- Privilege Access / Identify Management
- Infra Automation Platform
- AWS full suite
