Overview*
The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.
Job Responsibilities*
You will be responsible for the following:
- Attending to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Alexandra Hospital for information relating to the health and well-being of patients and clients within Queenstown community.
- Ensures that the medical query is escalated to the appropriate medical provider and follows up with proper case closure
- Performs triaging for transitional care referrals and right sites care to other external providers when necessary
- Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
- Provide guidance and assistance to Care Manager Associates in escalation of complex medical calls or referrals triaging when needed.
- Implement appropriate care coordination and transitional case management; and evaluate the outcomes accordingly.
- Synthesize assessment information to prioritize care needs and develop care plan and goals together with patient and/ or family/caregiver; with discussion with patient’s care team as well as community partners involved( if any).
- Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
- Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
- Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
- Promote and guide positive changes in patient’s lifestyle in the community.
- Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
- Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
- Document assessments, plans, and outcomes promptly and accurately in the relevant system.
- Maintain high level contact with step-down facilities.
- Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient’s best interests.
- Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
- Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
- Any other duties as assigned by Reporting Officer.
Requirements*
- Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
- 3 – 5 years of experience in healthcare settings is preferred.
- Knowledge in geriatric and community care will be an advantage.
- Ability to perform 24/7 shift work is required for this role.
- Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
- Organised, analytical, able to fit different pieces of the puzzle together.
- Pleasant disposition, approachable, with strong interpersonal and relational skills.
- Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
- Independent worker, with strong initiative.
- Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
- Equipped with basic computer skills in MS Words, Excel and PowerPoint.
If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.
*Only Singapore Citizens and Singapore Permanent Residents may apply.
