JOB DESCRIPTION:
We are looking for individuals who have a positive attitude, great initiative, sense of responsibility and well organized to lead a team to join us in pre-opening a boutique hotel, If you love to challenge yourself to strive in daunting situations and managing relationships, you might have found a great opportunity for you to grow and develop!
REPORTS TO: Director
RESPONSIBILITIES:
- Manage day-to-day operations and assignments of the hotel; Ensure Front Office team is prepared and well-informed to deliver an exceptional experience from the minute that guest enter the hotel. Ensure Housekeeping team upkeep the appearance and cleanliness of the hotel.
- Interact with guest, manage feedbacks, and customise the responses to evaluate guest satisfaction level and monitor trends with a focus on continuous improvement.
- Manage operating budget, records, contracts, and inventory supplies and develop a network of emergency services and be available for 24 hour/weekend coverage as required.
- Achieve productivity and quality goals by establishing performance goals for employees and providing regular feedback. Ensure all staff are properly trained and equipped with the tools and equipment needed to effectively carry out their job functions.
- Prepare regular and ad hoc management reports
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Initiate salary, disciplinary or other staff-related actions in accordance with company rules and policies.
- Ensure a safe and secure environment for guests and employees.
REQUIREMENTS:
- At least 3 years of working experience in managerial capacity is required for this position.
- Candidate must possess at least a Diploma/Degree in Hotel Management or equivalent
- Excellent leadership, communications and interpersonal skills.
- Excellent time-management and general organization skills.
- Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
- Ability to work in a multitasking environment and display grace when under pressure and execute in an efficient manner.
- High level of IT proficiency is required.
- Good command of spoken & written English. Proficiency in other languages will be an advantage
