Responsibilities:
Handle Software related issues in the machines at customer sites, troubleshoot and debug software problems.
Provide support to field service engineers for onsite Software related matters.
Review machines log files, machine configuration and related machine information to identify problems areas for software related matters.
Liaise with Software team to clarify customers’ request, issues, problems that are identified.
Create User request, SIR (Software Issue Report) and needed information for Engineering software team to understand the requirement as to provide correct solution.
Support bench or machine test for new release software before onsite implementation.
Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective recording, monitoring, and resolution for software issues.
Requirements:
Degree in computer science or related discipline
Experience in servicing & software troubleshooting skills and C++ programming knowledge
Good communication skills
Able to travel overseas
