Job Description
1.) To liaise with customers via email on
- Shipment inquiry
- Booking Requests
- To assess & manage individual flight's capacity
- To input booking details into the in-house system
- To finalize C.B.A (cargo booking Booking Advice ) for all flights
- To update uplift status to customers via email
- To attend to phone calls from customer
2.) To liaise with internal stakeholders on
- Flight schedule updates
3.) To liaise with local Ground Handling Company on
- Documentation descrepencies
- Cargo descrepencies
- FFM/FWB/FHL transmission descrepencies
4.) To communicate with our overseas office on
- Transhipment cargo movement
- Flight's capacity management
5.) Other Side Duties
- Assist in billing when required
Minimum Requirements
- Qualification Nitec and above
- Must be proficient in Microsoft Word / Excel
- Possesses the right customer service etiquette
Working Hours - 5.25 days
Office hour - 9am to 6pm - Mon to Fri
9am to 1pm- (Alternate Saturday)
