Job Description/Scope
Your Job scope will require you to do the following for Companies:
• Scheduling appointments with clients to start new packages.
• Assigning Sales Reps with scheduling consults
• Following up with leads and sign ups
• Following up with Social Media Leads (Instagram & Facebook)
• Weekly performance reports to be sent to Manager
• Weekly Reporting of Session Count as a Company and by Trainer to Manager
• Updating systems and files with new client information
• Assisting with Payroll every end of month
• Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about ONE’s services.
• Processing Personal Training Packages and Payments
• Taking care of basic customer service tasks such as answering phones, greeting clients by name, and checking in clients
• Updating client records with new contact information and payment details
• Maintaining Clients Sessions & records and processing fees as directed by management.
• Collecting payment from clients for personal training services rendered
• Explaining gym policies and procedures to new clients and helping them get acquainted with the facility.
• Maintaining cleanliness / Carrying out regular cleaning and maintenance of Front Desk area
• Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the Information is delegated to, and resolved by, the relevant department.
• Undertake other Duties, of a similar professional nature and commensurate with the role, at the request of Managers
Requirements
- Highly energetic individuals, cheerful personality with a strong enthusiasm for fitness.
- Must possess prior experience as a receptionist (or similar) for a minimum of 1 year.
- Customer service oriented
- Able to work retail hours (5.5 Working Days)
- Ability to work well with a diverse age groups and people
- Experience in clerical, MS Office, Google Suite and administrative skills
- Management of office equipment
- Maintaining a clean and enjoyable working environment
- Great communication and interpersonal abilities
- Good organizational, planning and leadership skills
- Familiarity with office management procedures
- Able to complete administrative tasks with minimal supervision
- Some knowledge and experience in Operations, Human Resource and Finance is desirable
- Some knowledge and experience using Mindbody Online is deseriable
