Job Responsibilities:
- To deliver professional and expert concierge services to customers.
- To handle customer requests or enquiry via phone, email, and/or chat.
- Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
- Establish relationships with customers with a positive customer experience feeling after every contact.
- Communicate responses in a clear, professional, timely and concise manner.
- Work with team and resources to provide customer with requested service.
- Other ad-hoc duties as assigned.
Job Requirements:
- Candidates must possess at least 2 years of Call Centre/ Hospitality experiences;
- Proficient in Microsoft Office (especially Excel and PowerPoint);
- Customer service oriented, result driven & good team player;
- Excellent communications & interpersonal skills;
- Work well in a challenging and fast paced environment;
- Able to commit club hours, weekends and public holidays.
- Confident, dynamic and energetic individual with positive vibes.
